legal

Privacy Policy

1. Purpose of Collecting Personal Information
We collect customers' personal information for the following purposes:

• To assist customers with room reservations, payment processing, and the use of our services.
• To provide information about our products, services, and customer support upon request.
•  To send notifications regarding promotions, special offers, and new services.
• To resolve issues arising during the use of our services.

2. Scope of Information Collection
When making a reservation through our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address

3. Data Retention
Personal information will be retained until the customer requests its deletion or removes it through their account (where applicable). In all cases, personal data will be securely stored on the servers of **koiresortdanang.com**.

4. Parties That May Access Personal Information
Personal information may be shared with:

• Service providers supporting our operations
•  The Company's Customer Service Department
• Business partners participating in affiliate programs or outsourced services
• Competent authorities where required by applicable law
• A successor entity in the event of a merger, acquisition, or corporate restructuring

5. Data Controller

•  Company Name: HOANG CUONG TOURISM JOINT STOCK COMPANY
• Tax Code: 0401531978
• Business Name: KOI Resort & Residence Da Nang
• Registered Office: 83 Nguyen Thi Minh Khai Street, Hai Chau Ward, Da Nang City, Vietnam
• Business Address: 11 Truong Sa Street, Ngu Hanh Son Ward, Da Nang City, Vietnam

6. Access to and Correction of Personal Information

• Hotline: (+84 236) 3556 999
• Email: sales@koiresortdanang.com

We are committed to protecting our customers' personal information and will not sell, lease, or disclose such information to third parties except as stated in this Privacy Policy or as required by law.
Personal information will only be used for the following purposes:

• Improving the quality of our products and services
• Resolving disputes or customer complaints
• Complying with applicable legal and regulatory requirements

Direct Booking & Payment Policy

Guests may make reservations directly with the hotel through either of the following methods:

• Option 1: Contact our Reservations Team by phone for room availability and booking assistance.
• Option 2: Book directly through the hotel's official website.

1. Check-in and Check-out Time

• Check-in: From 3:00 PM
• Check-out: Before 12:00 PM (noon)

Early check-in and late check-out are subject to room availability and may incur additional charges in accordance with the hotel's prevailing policy.
Any services consumed during the stay in addition to the room reservation will be charged in accordance with the hotel's current pricing and policies.

2. Payment Methods
Payment methods may vary depending on the booking channel. Guests are advised to refer to the payment terms displayed on the respective booking channel when making a reservation.
For direct bookings, reservations may be made through the official website at https://koiresortdanang.com/** or by contacting us via:

• Hotline: (+84 236) 3556 999
• Email: sales@koiresortdanang.com

Our Reservations Team will provide payment instructions accordingly.
Official Bank Account Information

• Account Name: HOANG CUONG TOURISM JOINT STOCK COMPANY
• Account Number: 2000 201 370 823
• Bank: Agribank – Da Nang Branch

Important: The hotel only accepts payments made to the official bank account listed above. The hotel shall not be responsible for payments transferred to any account that has not been officially published or confirmed by the hotel.
When making a bank transfer, please include the following information in the payment reference:

• Guest's full name
• Phone number
• Reservation number (if applicable)

Failure to provide complete or accurate payment information may delay payment verification.
A reservation will only be considered confirmed after the hotel has received the required payment or deposit (where applicable) in accordance with the booked rate conditions and has issued a booking confirmation to the guest.

General Terms

1. Complaint Handling Procedure

Guests may submit complaints by contacting our Hotline: (+84 236) 3556 999

The hotel will acknowledge receipt of the complaint and provide an initial response within 24 hours after receiving complete complaint information. Resolution time may vary depending on the nature and complexity of the matter. The hotel will make every reasonable effort to resolve complaints promptly in a cooperative and fair manner.

2. Room Change / Date Amendment Policy

Should a guest wish to change the room type, check-in date, or check-out date, please contact the Reservations Department for assistance.
Any amendment is subject to room availability, the terms and conditions of the booked rate, and the hotel's prevailing policies. Any applicable rate difference or additional charges will be communicated before the amendment is confirmed.

3. Cancellation Policy

Unless otherwise specified in the reservation confirmation or the applicable rate conditions, the following cancellation policy shall apply:

• Cancellation made more than 14 days prior to the check-in date:100% refund
• Cancellation made within 14 days of the check-in date: 100% of the room charge will be applied.
• No-show:100% of the room charge will be applied.

4. Refund Policy
Refunds, where applicable, will be processed within 30–45 business days, depending on the processing time of the relevant bank or card issuer.
Refunds will be made through one of the following methods:

• Bank transfer; or
• Refund to the original payment card.

5. General Provisions
The hotel reserves the right to amend or update these policies at any time without prior notice.
The hotel shall not be liable for any failure or delay in performing its obligations where such failure or delay results from force majeure events, including but not limited to natural disasters, war, government actions, or any circumstances beyond the hotel's reasonable control.